QUALITY POLICY STATEMENT

Client focus: As an Organisation, we have made a commitment to understand our current and future clients’ needs; meet their requirements and strive to exceed their expectations by:

• Responding promptly and accurately to client enquiries and orders
• A constant pursuit of quality, value and reliability in the products and services the Company supplies to its clients
• Ensuring that its management and staff are fully trained to meet the requirements of the business and its clients
• Working closely with its clients and suppliers in seeking to establish the highest quality standards
• Adopting a forward-looking view on future business decisions which may have an impact on quality
• Training all members of staff in the needs and responsibilities of quality management

Leadership: Our Management Team have committed to creating and maintaining a working environment in which people become fully involved in achieving our objectives.

Engagement of people: As an Organisation, we recognise that people are the essence of any good business and that their full involvement empowers them to be used for our benefit.

Process approach: As an Organisation, we feel that a desired result is achieved more efficiently when activities and related resources are managed as a process or a series of interconnected processes.

Improvement: We have committed to drive continual improvement across all aspects of our quality management system.

Evidence-based decision-making: As an Organisation, we have committed to only make decisions relating to our QMS following an analysis of relevant data and information.

Relationship management: We recognise that our external providers and we are interdependent and a mutually beneficial relationship enhances the ability of both to create value.